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TELLERS ( JOB ID Code: NPNTEL008)
A teller is responsible for the day-to-day financial transactions of customers of the MFI
Bank tellers must possess excellent basic math/counting skills, as well as exceptional people skills.
Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals,
Serves customers by completing account transactions.
Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
Sells cashier’s checks, traveler’s checks, and series e bonds.
Answers questions in person or on telephone and refers customers to other bank services as necessary.
Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
Reconciles loan coupons and other transactions.
Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
Maintains customer confidence and protects bank operations by keeping information confidential.
Requirements:
Minimum of a High School, BTS, HND or any related field relevant to the job description
Must be customer, service oriented and friendly and humble
Excellent people skills
Ability to work in a team Significant previous experience in the banking or Microfinance industry
Excellent computer skills; experience in financial software, Microsoft Office Suite
Exceptional knowledge of banking, accounting, Ability to manage employees, while multitasking large projects
Pays strict attention to detail
Excellent written and verbal communication skills
apply via email to info@npnconsulting.com with subject "TELLERS"
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